Home Security Company Midlands | Servicing & Maintenance

You should have your home security system professionally serviced at least once a year. Regular maintenance ensures every part of your system is functioning properly  including sensors, sirens, batteries, detectors, and communication links. A yearly service also helps you stay compliant with your home insurance provider, especially if they require proof of maintenance for claims. This proactive approach helps prevent small issues from becoming costly faults later on.

During a service, a qualified engineer will carry out a full system check tailored to the equipment installed in your home. This includes testing sensors, fire alarms, CCTV cameras, access panels, and control panels. They’ll check battery health, software updates, system logs, and connections to ensure everything works correctly. If your system is monitored, they’ll also confirm that alerts are correctly reaching your ARC (Alarm Receiving Centre). You’ll receive a full report for your records.

Most modern security systems are designed to alert you if something goes wrong between service intervals. This could include battery warnings, fault messages, or connection loss notifications. However, some faults develop silently over time, like misaligned sensors or degraded signal strength. That’s why preventative maintenance is important it identifies problems before you’re left unprotected or facing a false alarm.

Yes, even if everything appears to be working, annual servicing is still crucial. A system that hasn’t triggered an alert in a while might be assumed reliable, but small issues like firmware bugs, sensor drift, or low battery levels can go unnoticed. Regular servicing keeps your system sharp and dependable, so it performs correctly in an emergency especially when you’re away from home or asleep.

If your system goes without maintenance for too long, its reliability may begin to decline. Missed services can also impact your insurance policy, particularly if your cover depends on having an active and maintained alarm. You might find that activations don’t function as expected, or that faults go unnoticed until they cause a problem. Fortunately, most systems can be brought back up to standard with a professional inspection, even if a service was overdue.

You can, and should, carry out basic checks at home like walk testing, checking for warning lights, or cleaning CCTV cameras  but professional servicing should be handled by a qualified engineer. They have the tools and training to run deep diagnostics, ensure all settings are correctly configured, and carry out work that keeps your system legally compliant. Regular servicing also gives you an audit trail for insurance purposes.

Most maintenance appointments take between 30 and 90 minutes depending on the size of your property and the number of devices installed. A simple alarm system may only need a short visit, while a property with multiple zones, CCTV, access control, or fire detection will take longer. The engineer will work efficiently to minimise disruption and we will provide a report for the work carried out when complete.

Yes we provide 24 hour support to maintained customers. If your system stops working, false alarms are triggered, or you lose connectivity, our support team can dispatch an engineer quickly. We offer emergency response options depending on your maintenance plan, and where possible remote diagnostics help us identify the issue before we arrive. Whether it’s a faulty sensor, power failure, or false trigger, we’ll resolve it so your home is protected again as quickly as possible.

If your property already has a system installed, we can carry out a takeover inspection to determine its condition and whether it meets your needs. We’ll test each component, confirm the system is still supported by the manufacturer, and make recommendations for repairs, upgrades, or monitoring options. We can also reconfigure zones and set up access codes so you know exactly who can use the system.

Absolutely. Every member of our team is fully screened to BS7858 (Security Screening) and background checked. Engineers are also enhanced DBS checked, and professionally trained. We dont subcontract engineers so you’ll always have an engineer employed by us.

Yes, any new components or upgrades can be integrated into your ongoing maintenance plan. Whether you're adding extra motion detectors, a video doorbell, smoke detectors, or new CCTV cameras, we’ll include those in future servicing to ensure full system performance. We also recalibrate your zones, update your control panel settings, and make sure every new feature works seamlessly with your existing setup. This way, your protection evolves with your home  without creating gaps or inconsistencies in coverage.