Don’t get caught out by cold-calling security companies.
We’ve had many calls from people telling us they’ve had their alarm systems installed by a company who cold-called them which have now gone bust, leaving the customer no security and no money back.
On further inspection we’ve discovered that these customers were sold the alarm system at a vastly inflated price and asked to pay for five years of monitoring and maintenance up front, again at a vastly price. In some cases these companies begin trading again a few days later under a different name, offering no support or help to their previous customers.
One unsuspecting customer had a security system which hadn’t been working for over 18 months and had been paying for it the entire time, believing it was fully operational!
Sometimes we are able to salvage existing systems and provide monitoring and maintenance, however this isn’t always possible which means a new security system needs installing, which is unfortunately an extra cost for the customer.
While it isn’t unreasonable for the installation costs to be paid for in full, you shouldn’t be asked to pay for more than 12 months monitoring and maintenance up front; we even offer our customers the option to pay monthly to give them further reassurance and allow them to spread the cost out.
We don’t recommend inviting cold callers into your property or signing up to something on the spot, as they use scare tactics to reach their targets and get a foot in the door.
If you call us out to your property we will carry out a 30 minute survey, meeting European standards, and then email or post you a quote allowing you to make a decision in your own time without feeling pressured.
As an NSI NACOSS Gold approved installer we are continually inspected to ensure that we are carrying out work to the correct standards and financially able to continue operating as a business, amongst other things.
If you own a commercial or domestic property in the Worcestershire, Warwickshire, Gloucestershire and West Midlands area get in touch with us to find out how we might be able to help you with your security needs.